Policies & Procedures
Aristocrat understands the need to accomodate our valued clients at their request and we do so with the first teaching of Aristocrat- take care of your customers; greet the customer, open the doors, carry the luggage, act in a professional manner and keep safety minded at all times. Our flexibility is at our clients request, be it early pickups, late hours, last minute changes or emergency last minute bookings.
Limousine/Sedan/Van Cancellations: 120 minutes prior to pickup time. Cancellations made within 120 minutes of pickup will be charged at full rate.
Motorcoach/Minibus Cancellations: 72 hours. Cancellations made within 72 hours of pickup will be charged at full rate.
No Shows: Billed at full rate.
VIP Services: Aristocrat has and will continue to provide at clients request concierge services, airport meeter/greeter, motorcoach hostess/host and guided tours.
Airport Pickup: For Domestic arrivals please meet the driver in the baggage claim area of your arriving flight. The driver will be holding a blue ARISTOCRAT sign with last name or company name on it. For International arrivals, please meet the driver directly outside of customs.